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Should I make a reservation? |
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A: |
We recommend reservations in order to avoid disappointment if the items you require are not available at the time of your event. |
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How far in advance should reservations be made? |
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Reservations should be made as soon as you determine the items and quantities you will require. |
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What is required to make a reservation? |
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We require a 50% deposit to secure a reservation. This may be done over the phone or in our store. |
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Can I make changes to my reservation at any time? |
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Yes. To add extra items to your rental order, we ask that you contact us at least 24 hours prior to the rental start date. If you'd like to reduce any quantities for your rental, you must do so 72 hours prior to the rental start date. Any changes before this time are limited to 25% of each item's total quantity. Please note that rental deposits are non-refundable. |
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Q: |
Do you deliver? Is there a delivery charge? |
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A: |
Delivery and pick up services are available within the city and to outlying areas. Please call for a quote. |
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Do I need to be home when you deliver or pick-up? |
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A: |
If there is a secure area (ie. backyard) then it is not necessary to be at home. |
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Q: |
Do you set up the equipment? |
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A: |
All items are placed in a designated area. Some items include set-up ie. tents, dance floors. Arrangements can be made to have our staff set-up for an additional fee |
